Do you want to be sure that your instrument is within the manufacturer's
specifications?
Are you apprehensive about the manufacturer declaring your instrument
to be "obsolete" and so no longer supporting it?
.... then you should take a closer look at the service offered in
the following maintenance contracts.
| Service and Maintenance Contract - Level
1s |
| - |
one maintenance visit a year
(incl. all travelling expenses for this visit) |
| - |
our Service Engineer follows a check list
and customers
receive a protocol of the results |
| - |
a certificate is issued certifying
that the instrument is
within the manufacturer's specifications |
| - |
guaranteed handling time (contact,
evaluation, priority allocation in planning)of 48 hours
if problems should occur. |
| - |
10-year lifetime guarantee (dating
from the first contract)
for those instruments as listed under Instrument
Support. |
| - |
technical support by phone
with maximum 1-hour response time |
 |
|
| Service and Maintenance Contract - Level
1 |
| - |
two maintenance visits a year
(incl. all travelling expenses for these visits) |
| - |
our Service Engineer follows a check list
and customers
receive a protocol of the results |
| - |
a certificate is issued certifying
that the instrument is
within the manufacturer's specifications |
| - |
guaranteed handling time (contact,
evaluation, priority allocation in planning) of 48 hours
if problems should occur. |
| - |
10-year lifetime guarantee (dating
from the first contract)
for those instruments as listed under Instrument
Support. |
| - |
technical support by phone
with maximum 1-hour response time |
|
|
| Appendix "+A" (e.g. "Level
1 + A") |
| - |
application support by phone or email |
| - |
15% discount on trainings |
