Service

The following services are available for almost all types of rheological instruments (see Instrument Support):

Telephone support
We offer a 24-hour telephone support for all service and application questions.

Repairs
Our highly-experienced service engineers are available througout
Europe and if needed, world-wide for repairs. Our service engineers
have standard spare parts with them, thus beeing able to solve
problems quickly and cost-efficiently. As far as RHEO Service is
concerned, "out of date" or "obsolete" does not apply to those
instruments as listed under Instrument Support.

In-house repairs
Certain special spare parts can be repaired and tested in our own
workshop in Reichelsheim, Germany.

Upgrades / Modifications
Not only are we able to carry out standard upgrades and
modifications but also special modifications are possible on request
to meet customers' needs. eg. increase the transducer range.

Service and Maintenance contracts
Finding the financial means for new instruments is no longer simply
a matter of course. Added to this many manufacturers are declaring
certain products to be “obsolete” ie. they no longer offer support
for these - so as to sell more new instruments!
RHEO Service offers several types of service and maintenance contracts thus ensuring that your instruments stay in good
condition and are within the manufacturer's specifications. Further
details can be found under Service and Maintenance Contracts.
We guarantee a further lifetime of 10 years (dating from the first
contract) for those instruments as listed under Instrument Support!
In addition to the preventive measures carried out to prolong the
instrument's lifetime, you receive a protocol of these and a
guaranteed handling time (contact, evaluation, priority allocation
in planning) of 48 hours if problems should occur.

Application support
Support for application questions completes RHEO Service's service programme. We are able to offer user and application trainings. Our
laboratory in Germany is well-equipped with several Rheometric
Scientific instruments and is available on request for carrying out sample measurements. Further details can be found under
Laboratory.